FAQs

• How do I find out if my money has been sent?

  Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

• How do I find out if a money transfer's available for pickup?

  You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

• How do I pick up a money transfer?

  You can pick up your money at any agent location. You’ll need to complete a “To Receive Money” form and include the following information:

  • Tracking number (MTCN)
  • Origin country
  • Sender’s name
  • Amount
  • Valid identification

  Some restrictions may apply.

• What are acceptable ID documents for picking up money?
  • Valid National ID
  • Valid Passport
  • Egyptian Army ID