About
Us

International Business Associates Group for Money Transfer Services (IBAG) S.A.E, is Western Union’s first representative in Egypt since 1995, it has been actively servicing the Egyptian economy by enhancing the delivery of our customers’ money.

In accordance with the Western Union global compliance standards, IBAG aims to provide its customers with the most reliable, fastest and safe service network for money transfer in Egypt.

IBAG branches are available to service its customers through 38 strategically located branches across Egypt. We are open daily from 9 am to 9 pm as well as on the weekends.

IBAG also has a dedicated bilingual customer service center working around the clock. We are pleased to receive your calls through our Hotline number 19190.

01

Our
Positioning

The approachable remittance specialists.

We are not a bank, and we are not a transfer service. We are remittance specialists, which means we support people who struggle to manage their money from day to day.

Today, our services are centered around a partnership with Western Union. However, our growth plans will remain aligned with this positioning; “the approachable remittance specialists”; our services will be centered around helping our customers manage their financial needs by providing a full range of convenient services.

02

Our
Mission

Simple remittance services to contribute to better lives.

We offer simple products and services that have a genuine contribution to people’s lives. We do this through providing convenient innovations, respectful customer services and flexible processes.

03

Our
Vision

A friend for people’s essential money matters.

We serve the interests of our customers whenever possible; to help them manage their personal remittance and support their daily struggle. We promise to serve their basic and most pressing financial concerns. We focus on their essentials.

04

Our
Values

Understanding
Approachable
Respect
Honest

Understanding
IBAG understands its customers, and understands the reality of their lives.

Approachable
IBAG is a familiar, friendly brand that is approachable and accessible to all. Although we are professionals and deliver the best service we can offer at all times, we are also personal and help our customers feel welcome.

Respectful
IBAG never intimidates or marginalises any customer, regardless of education, social status, religion or gender.

Honest
IBAG does not engage in under-handed communication tactics and does not dress up its service. We are transparent, honest and straightforward with our customers; whether when they ask about our services or when we are advertising.

05

Our
Board

Moustapha Sarhank

Executive Chairman

Abd Allah El Sada

Chief Executive Officer

Ismail Sarhank

Business Development & Planning Director

Fatma Sarhank

Board Member

06

Our
Team

Ahmed Mourad

Human Resources Director

Mohamed Mahdy

IT & Administration Executive Director

Mohamed Youssef

Financial Advisor – Board of Directors & Senior Assistant to CEO Office

Sherif Yehia

Delivery Channels Director

Mostafa Shams

Operations, Quality Assurance & Data Mining Director